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Posts Tagged ‘Customer Service’


Although somewhat overrated for the average lemonade stand, almost humorous, this article still contains many truths about life and business. How I wish we could all master some of these basic principles.

Here is snippet that particularly stood out to me:

“Provide exceptional customer service –
Be pleasant. Greet customers with a smile when they come to your stand, chat with them while they’re there (if they want to chat), and thank them for their business. Make it a point to remember repeat customers’ names, and greet them by name or title (Mr., Ms., Dr., etc.) when they show up, and offer them a free cup of lemonade or some other bonus every once in a while.

Be professional. No matter how badly your day may be going, you always want to look like you love selling lemonade and that the lemonade business is booming. Customers don’t want to hear about your problems, they want lemonade. And your customers are busy people, too.

Be accommodating. If a customer doesn’t like the lemonade for some reason, listen to them to find out why, apologize, fix the problem, and offer them a free cup or refund. Unsatisfied customers may become your best customers if you impress them with your desire to make things right.”