I don’t mean MS Word.  I mean your day.  I write everything down (or I’ll forget).  But I’ve always heard, “details make the difference”.  And, they do in most aspects of life, but specifically when getting things done.

Record details of most all phone calls. Date and time are obvious, but I also get the name of the person I spoke with.  I record the reason I called, and the resolution made.  If I expect a call back or to wait on something, I ask for a specific timeframe and record that also.  Often that makes it to my calendar for follow up.

For your business, or just at home, when some top-heavy, fortune 500 company promises you something but doesn’t come through, you can quickly reference your notes.   Knowing the details is often ammo enough to get things done.

MS Outlook makes a great place to store notes for each contact.  If you can sync to your cell phone, they’ll be even easier to reference or update.  However, whatever contact management application you’re already using is fine.  Find a system that works best for you and stick to it.

Tags: Contacts, Getting Things Done, MS Outlook
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